Store Policies

Welcome to LUXE ('LUXE BEAUTY AU' registered ABN 47 430 029 527). Read the following sections to find out more about our store policies- including our terms and conditions, privacy and shipping. Please don’t hesitate to contact us if you have any questions!

Terms & Conditions    |    Privacy Policy    |    14-Day Money Back Guarantee    |    Shipping    |    Warranty & Returns

Terms & Conditions

Introduction


These terms and conditions outline the rules and regulations for the use of LUXE BEAUTY AU's Website: www.luxebeautyfridge.com
    
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use LUXE BEAUTY AU's website if you do not accept all of the terms and conditions stated on this page.


The following terminology applies to all store policies published on this page and any agreement via store purchase on www.luxebeautyfridge.com: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cookies


We employ the use of cookies. By using LUXE BEAUTY AU's website you consent to the use of cookies in accordance with LUXE BEAUTY AU's privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


License

Unless otherwise stated, LUXE BEAUTY AU and/or it's licencors own the intellectual property rights for all material on LUXE BEAUTY AU. All intellectual property rights are reserved. You may view and/or print pages from http://www.luxebeautyfridge.com for your own personal use subject to restrictions set in these terms and conditions.


You must not:



Hyperlinking to our Content


The following organisations may link to our Website without prior written approval:            

  • Government agencies;

  • Search engines;

  • News organisations; and

  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Websites of other listed businesses.

            
We will approve link requests from organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of LUXE BEAUTY AU; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.


These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.


If you are interested in linking to our website, you must notify us by sending an e-mail to hello@luxebeautyfridge.com. Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:    

  • By use of our corporate name; or

  • By use of the uniform resource locator (URL/Web address) being linked

  • By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of LUXE BEAUTY AU's logo or other artwork will be allowed for linking absent a trademark license agreement.



Iframes


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.



Reservation of Rights


We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.



Removal of links from our website


If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.



Content Liability


We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.



Disclaimer


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and  the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:    

  • limit or exclude our or your liability for death or personal injury resulting from negligence;

       limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

       exclude any of our or your liabilities that may not be excluded under applicable law.
    
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.  

 

Privacy Policy

It is LUXE BEAUTY AU's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.luxebeautyfridge.com (hereinafter, "us", "we", or "www.luxebeautyfridge.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.


This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors


Like most website operators, LUXE BEAUTY AU collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. LUXE BEAUTY AU's purpose in collecting non-personally identifying information is to better understand how LUXE BEAUTY AU's visitors use its website. From time to time, LUXE BEAUTY AU may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.


LUXE BEAUTY AU also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.luxebeautyfridge.com blog posts. LUXE BEAUTY AU only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information


Certain visitors to LUXE BEAUTY AU's websites choose to interact with LUXE BEAUTY AU in ways that require LUXE BEAUTY AU to gather personally-identifying information. The amount and type of information that LUXE BEAUTY AU gathers depends on the nature of the interaction. For example, we ask customers who purchase from our online store at http://www.luxebeautyfridge.com to provide a their shipping and payment details to complete the transaction.

Security


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Links To External Sites


Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


Aggregated Statistics


LUXE BEAUTY AU may collect statistics about the behavior of visitors to its website. LUXE BEAUTY AU may display this information publicly or provide it to others. However, LUXE BEAUTY AU does not disclose your personally-identifying information.



Cookies


To enrich and perfect your online experience, LUXE BEAUTY AU uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. LUXE BEAUTY AU uses cookies to help LUXE BEAUTY AU identify and track visitors, their usage of http://www.luxebeautyfridge.com, and their website access preferences. LUXE BEAUTY AU visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using LUXE BEAUTY AU's websites, with the drawback that certain features of LUXE BEAUTY AU's websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to LUXE BEAUTY AU's use of cookies.


Privacy Policy Changes


Although most changes are likely to be minor, LUXE BEAUTY AU may change its Privacy Policy from time to time, and in LUXE BEAUTY AU's sole discretion. LUXE BEAUTY AU encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

14-Day Money Back Guarantee

Introduction


Thank you for your purchase from LUXE BEAUTY AU. Following are the terms and conditions for our 14-Day Money Back Guarantee and they apply to the following product/s:

  1. LUXE DIVINE (SKU LUXEBCRM20)

By purchasing the above product/s you agree to the following terms and conditions.

14-Day Definition

The 14-day time period begins on the day that you receive the item/s. On inspection if you wish to return the item, please contact us first for instructions.

Conditions of Money Back

As this would be a 'change of mind' return, the following conditions must be adhered to:

  • Item/s must be in their original, unused, and new condition. This means that the unit cannot have been used for any period of time within the 14-days and the original box must be in new, saleable condition. Upon return the item and it's box will be inspected, and if the item has signs of use, your request for money back under this guarantee will be denied. The item will be posted back to you at your own cost.

  • Return postage cost as part of this 14-day money back guarantee is covered by you.

  • Refund payment details will be provided to you via email and will be paid within 5 business days of receiving the item.

Warranty, Returns & Repairs

This does not replace your consumer rights covered under legislative law nor does this replace the warranty T&Cs that we offer you for our product/s. Please refer to warranty details below.

 

Our Shipping Policy

Introduction


Following are the terms and conditions that constitute our Shipping Policy at LUXE BEAUTY AU.

1. Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.


Shipping rates & delivery estimates


We offer free domestic shipping within Australia. 


Estimated delivery time - domestic

  • Standard Courier Sydney Metro: 3-5 business days

  • Standard Courier Ex-Sydney: 5-10 business days

As with all deliveries, delivery delays can occasionally occur that are outside of our control and we ask that you kindly provide your order number to us when raising a query on your order.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


LUXE BEAUTY AU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


LUXE BEAUTY AU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

2. International Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.


Shipping rates & delivery estimates


We offer international shipping via UPS, where the shipping cost is quoted in your cart based on your delivery destination.


Estimated delivery time - worldwide

  • Standard UPS delivery: 5-15 business days depending on destination country. See courier website for more details.

As with all deliveries, delivery delays can occasionally occur that are outside of our control and we ask that you kindly provide your order number to us when raising a query on your order.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


LUXE BEAUTY AU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


LUXE BEAUTY AU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

 

Our Warranty, Returns & Repairs Policy

1. Warranty

Introduction

Thanks for purchasing our products at www.luxebeautyfridge.com operated by LUXE BEAUTY AU. The following Warranty, Returns & Repairs Policy applies to our following products:

  1. LUXE DIVINE (SKU LUXEBCRM20)

Warranty Definition

Our beauty fridges are covered by a 1 year warranty from your date of purchase, so long as the product is used within the product's intended use definition. Intended use includes satisfaction of all of the following:

  • Domestic use only

  • Product is used 2m away from a water source and 15cm away from any walls or coverings

  • Product cannot get wet (e.g. immersed in water in any way, splashed on / rained on, or subject to a steamy environment such as after a hot shower)

  • For storage of beauty and baby products only (i.e. no food or drinks)

  • Internal use only, positioned away from external elements such as direct sunlight and rain

  • Product has not been intentionally damaged (e.g. by way of tampering or modification)

Voided Warranty

The warranty offered is deemed void if any of the following occurs:

  • Warranty claim date exceeds the warranty period (invoiced/purchased date + 365 days)

  • Product is not used as intended (see previous section for intended use)

  • Water damage or exposed to water

  • Shock damage (such as dropping the product on the table or floor) or any evidence of such

  • If the product has been modified or tampered with in any way such as use of a non-supplied power plug or inserting items in / tampering with vents or internal circuits

  • Power surge or shock caused by the power source

  • Any damage caused by unforeseen natural events such as a lightning strike, earthquake or storm

  • Product is damaged during transit- claim to be raised with courier

  • Tampering with the warranty sticker

2.  Returns & Repairs

We offer a 14 day money back guarantee, per conditions outlined above. After which, returns or exchanges are no longer accepted unless required under consumer legislative law.

We respect our right of indemnity in the case where the colours shown on our website differ in shade to the real product as all monitors/displays differ from user to user.

Our repairs are offered only under our warranty policy outlined in the section above.

3. Warranty, Returns & Repairs Process

For all claims, please contact us with your name, invoice number, email address and provide a brief description of the issue. We will respond in 2-5 business days and may request further information and/or evidence to proceed with assessing the claim. Please note that if the purchase cannot be verified with the information supplied, we cannot honour the warranty claim.

If the claim is approved in principle as falling within your legislative rights or within our warranty policy, you will be required to mail the product to us at your own cost, to our office at Sydney, Australia. We do not currently accept in-person product drop-offs or pick-ups.

 

Once your product is received by us, our team of specialists will determine if the fault requires a repair, refund, or fair resolution that is within your warranty or legislative rights. We will be in contact with you as we work through this process.

If your product issue falls within warranty or legislative rights, we will repair/replace/refund as we deem appropriate and will bear the cost of shipping your repaired product back to you, or the shipment to you of a new identical or replacement product where the identical product is no longer available. Any fees paid by you to claim warranty or rights under consumer law are at your own discretion and will not be reimbursed by LUXE BEAUTY AU.

If anything is unclear or you have more questions feel free to contact our customer support team.